Knowledge Base

We're aware of SE5 which has been recently announced at SocialEngine.net. We've the same information as any other customer has. We're waiting for beta release of SE5 to carefully check this new platform and play with it. As soon as Webligo provides more information about their plans for a near future(provide roadmap, release dates, price terms, etc), only then we'll able to plan how we'll go ahead with SE5. Regarding to SE4, we'll certainly continue our developments for SE4: new plugins and improvements of existing plugins. SE4 is a separated software which cannot be compared to SE5. SE4 is stand-alone solution and provides full control over the site.

It is recommended to keep up to date your SocialEngine because each build has many bug-fixes and enhancements for stability and capacity, including new features. Using old SocialEngine version makes your site weak with open vulnerability and may increase server loading if you have many users. Please feel free to contact me if you have further questions or comments.

Thank you for purchasing our plugin and plugin installation service. Please provide Super Admin and FTP login details so we'll be able to install our plugin on your site.

Payment confirmation usually takes from 10 to 30 minutes, but it can take longer if 2Checkout Fraud department will decide to verify your payment. If that will take too much time then please contact Checkout Support team - https://www.2checkout.com/contact/

All our plugins are compatible with SE beginning from version 4.1.8 including the latest version of SE.

You get all minor updates(within 4.x.x, like 4.1, 4.2) for free, we frequently update our plugins with bug-fixes, new features and enhancements. Major updates like 3.x, 4.x, 5.x can be purchased at reduced price.

If you have any questions then our team will be glad to assist you - open ticket

Yes, you can change domain and re-link your licenses to new domain. You will need to regenerate our plugins licenses for your new domain. Please go to My Plugins section and regenerate license key for each plugin. Then please go to your site and open Admin Panel > Plugins > Hire-Experts Core > My Licenses where you can type new licenses.

To make update process easy for our customers, we've developed special tool where you can do it by one click. This tool is available on your site, just go to:
Admin Panel > Plugins > Hire-Experts > Updates

Where you can view list of plugin which may need to be updated. Just click on `Update` button near to the plugins and then follow instructions. That's all!

Also in this area you can read our latest news and plans for near future, view new our plugins. So please check this page sometimes.

We value our long term customers and do our best to provide best support service and quality plugins, and of course, discounts. We provide special Discount Cards for our customers and they are activated automatically as soon as you reach the required amount, for example Silver Discount card is given as soon as your account balance reaches $200.

Right now you can make purchase for $100, next time when you add plugins which cost $150 in total then system automatically figures that you are going to spend in total $250 and applies 20% discount to the $50 which is above the required amount of Silver Discount card.

Our discounts cards allows to save up to 50% in future purchases so it allows you to save up to $450. More details you can find here - http://www.hire-experts.com/discounts

Check in this video tutorial about setup of slideshows in Welcome plugin - http://youtu.be/QaYNENDdiH0